Terms & Conditions
Terms of Service
The terms ‘Mug Made’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is Mug Made Ltd, Kemp House, 160 City Road, London, EC1V 2NX. Our company registration number is 1106884, England. The term ‘you’ refers to the user or viewer of www.Mug Made.com
To buy, click on the product you are interested in and it will take you to a page with its full details. Review the details, select the flavour (if applicable) and number of products you wish to buy and click "Add to Basket". The "Basket" link will appear and if you click on this it will show details of the products you have added to your Basket.
From here you may adjust the quantity of products you want, continue shopping or proceed to checkout to buy the contents of the Basket.
Click on the "Checkout" button and you will be transferred to the Checkout page, which will display the value of the products in your Basket and the postage price (if applicable). Product will be delivered to the UK, Northern Ireland and Republic of Ireland at this stage. At this time you may enter a discount code (if you have one) and the price will be altered accordingly. Mug Made reserves the right not to accept any order.
You will be asked to select payment method. All payment information is taken via a secure server. No credit card details are kept by Mug Made. All products are available for purchase using either Cheque (by post to us), MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing. You will need to provide a delivery address which should be your card billing address. Delivery timings are estimates only.
When you are happy with the details that you have provided, you can confirm your order by clicking the "Payment" button which reflects the method of purchase you wish to use. This will create your order, which will be sent to the Mug Made HQ. You will receive an e-mail from us confirming receipt of your order. Orders will not be accepted until delivery is made by Mug Made . It is your responsibility that someone is available at the delivery address to accept, via signature, receipt of the products. This signatory does not have to be the same person as the name provided on the delivery package.
When you submit your order to us, we will e-mail you confirming receipt of your order. This confirmation will include details of the products ordered. Your order will constitute an offer to Mug Made to purchase the products in question. We will transfer your payment on receipt of the order, although if we are unable for any reason to process delivery of the order we will give you a full refund for the undelivered products. Mug Made will not be deemed to have accepted your order and no contract will have been formed, until your order has been dispatched to your delivery address. Where we have dispatched only some of the products contained in an order, the order for the remaining undispatched products will not be deemed accepted until they themselves are dispatched.
You agree that communications between you and Mug Made will be made by e-mail or other electronic means, and you consent to receive all communications from Mug Made in an electronic format. By agreeing to these Terms of Service, you agree that you have elected to enter any agreement for the purchase of products electronically and to receive any required communications, notices or updates in an electronic format.
Without in any way limiting our liability for death and/or personal injury caused by our negligence or breach of duty, Mug Made will not be liable for any direct, indirect or consequential loss. Without limiting your statutory rights, Mug Made will not be held liable for any failure to fulfil our obligations hereunder caused by events beyond our reasonable control. No failure by Mug Made to enforce a right hereunder will be deemed a waiver of that right.
Any condition or term herein deemed for any reason invalid or legally unenforceable will be deemed severable from these Terms of Service and will not affect the enforceability of the remaining Terms of Service. These Terms of Service and the content of this site as well as any dispute of any sort that might arise between you and Mug Made, shall be governed by English law, and you hereby submit to the exclusive jurisdiction of the courts of England. All communications from you regarding any legal action shall not be accepted by electronic means and shall only be accepted if sent in writing to our head office address.
Returns (This is the same as our returns policy)
Should you need to return a product to us, although we hope that won't be the case, we want to ensure that the process is simple and hassle free. We truly believe in the quality, effectiveness and value for money in all of our products and because of this we are willing to stand by these claims and are therefore happy to offer a no quibble, returns service. We do ask you to send us photographs of the product, should there be any issues regarding packaging etc but this is for our own records.
If you need to return a product simply email us at info@MugMade.com or complete the form on our Contact page and quote your order number, the product you would like to return and the reason you need to return your product (see below). All we ask is that you contact us as soon as possible after receipt of your order and we will do all we can to ensure you remain happy with our service.
Please note: *We currently do not offer refunds on clothing or ebooks*
Without affecting your rights as set out in the paragraph on Defective Products (below), you may cancel your order at any time prior to expiry of 7 days following the actual date of delivery of any ordered products by simply email us at info@MugMade.com or complete the form on our Contact page, indicating any reason for the return. Where you so cancel your order after we have dispatched the products, you will at your own expense return the ordered products to us, unopened and in as good a condition as when received by you, by returning the products to us at Returns. You will receive a full refund credited to your payment card in respect of any validly cancelled order within 30 days.
Return of Defective Products
We will only accept the return of, and refund, opened products where they are Defective Products as described in the following paragraph. A product is defective where the products content does not otherwise match the description of the product ordered (Defective Product). In the event of receiving a Defective Product please immediately contact us on the number detailed below giving us the Best Before Date and Batch Number. We will pay for you to return the Defective Product and be able to either request a replacement product or cancel the order. Where you choose to cancel the order you will receive a full refund credited to your payment card.
Products Delivered in Error. Where products are delivered in error (damaged, wrong quantity etc.) please contact us immediately by email at info@MugMade.com or complete the form on our Contact page and arrangements shall be made with you for their collection and replacement or for their return to us at our cost.
Where products are unavailable for purchase, this will be marked on the relevant product information page. However, the availability of a product cannot be guaranteed by its availability being shown on the relevant product information page. Despite our best efforts to keep the pages as up to date as possible, the availability of a product may alter in advance of the information on the relevant product information page being updated; this may lead to Mug Made being unable to accept an order. In these circumstances - subject to cancellation by you, which you are free to do at any time prior to seven days following delivery by Mug Made —Mug Made will keep your order open until fresh stocks of the product are received. Mug Made will inform you by e-mail if it is unable to process, or otherwise accept, your order within 30 days of the date of your order, in which case you will be given the option either of being reimbursed the value of your order or of resubmitting or substituting your order.
Occasionally, despite our best efforts, there may be an error in the price attributed to a product on the relevant product information page. In these circumstances, we will charge the lower of the actual price and the price indicated on the product information page.
Prices are displayed throughout the website in GBP (pounds sterling). For orders with a billing address in the Republic of Ireland, your credit card company will convert the GBP price to Euros on your credit card statement.
Mug Made.com branded Product Warranty Mug Made.com warrants the Products as stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by Mug Made.com not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law Mug Made.com hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.
Non Mug Made.com branded/Third-party Products, for non Mug Made.com branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to Mug Made.com by EMAIL.
IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you are under 18, you should only purchase products through this website with the permission and involvement of a parent or guardian.
This site is controlled and operated by Mug Made from its offices in the UK. Mug Made makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.
Mug Made uses reasonable efforts to update the website, but makes no representation or warranty in respect of accuracy or lack of errors.
Use of the website is at the risk of the user. Mug Made takes no responsibility for direct, indirect or consequential loss from use of the Site and all implied warranties are excluded to the extent permissible under English law.
Mug Made accepts no liability for viruses infecting the user following its use of the audio, video, data or text on the site.
While every effort has been made to ensure that healthcare advice on this website is correct and up to date, the advice given on this website is of a general nature only and Mug Made makes no claims or warranties as to its accuracy, or usefulness; such information should not be relied upon by any particular individual or for any specific purpose. If in any doubt, you should seek advice from a qualified medical practitioner.
All material on this site is copyright © Mug Made, or we have been granted permission to use such material except where specifically stated otherwise. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions.
11.1 - Licence to copy for personal use you may read, view, print and download the material on these pages for your personal, non-commercial use only.
11.2 - Licence to recopy for limited purposes You may recopy the material to individual third parties for their personal information only, but only if:
- you acknowledge the Site web page as the source of the material. You must include such acknowledgement and the Site web address (www.Mug Made.com) in the copy of the material; and - you inform the third party that these conditions apply to him or her and that he/she must comply with them.
11.3 - This licence to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of the Site web pages may be distributed or copied for any commercial purpose.
11.4 - No part of the Site web pages may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system.
Whether specifically acknowledged or not, trademarks, devices, service marks and logos displayed on this site belong to the Mug Made.
Mug Made.com WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE Mug Made.com MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO Mug Made.com IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
Certain hypertext links in this site will lead you to sites which are not under the control of Mug Made. When you activate any of these, you will leave the Site.
Mug Made accepts no responsibility or liability for the contents of any third party site to which a hypertext link exists and gives no representation or warranty (express or implied) as to the information contained on such sites.
Mug Made has no control over the nature and contents of such sites and is not recommending those sites, the information they contain nor any third party's products or services. In particular, please note that by downloading computer programs from certain sites, you risk infringing copyright and may introduce computer viruses into your own system.
Mug Made.com will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within the courts of England & Wales. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded. If you have any questions about the Terms & Conditions please email info@MugMade.com