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FAQ

How do I purchase additional Mug made mixes?
Our refill packs have enough mug cake mix for 5 mug made mug cakes. Stock up for unexpected guests!


What if I want to personalise my mug?
We can  print your personal or corporate logo and/or a unique message or photo on any of our mugs. See Personalised Mug Gift set or Personalised Mugs on our website and get you creative juices flowing with our very own design layers.


What is the optimal cooking time?
Mix thoroughly and microwave on full power. Allow to cool for 5 minutes (sorry, we know this is tough but trust us on this one - it will be Hot!).
 
How do I use a Promotional Code?
Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. If the code is valid your discount will be applied!
 
Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
 
Can I cancel my order?
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
 
How do I use your bundles?
All instructions for the use of our products are on the individual product packaging. We advise you follow the instructions provided and do not exceed doses.
 
I dislike the flavour of my mug cake, can I return/exchange it?
It is very rare our customers dislike our mug cakes because they’re so delish, but if this is the case, then we can offer you a discount on another flavour to try. Unfortunately we cannot refund/accept returns of open products due to health and safety regulations. If an opened product is returned to us, then this will be disposed of without a refund.